Getting Service Right Overcoming the Hidden Obstacles to Outstanding Customer Service
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Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as:
- Company cultures that unwittingly discourage excellent customer service.
- Employees torn between following policy or serving the customer.
- Cost reduction efforts that actually increase the cost of service.
- Poor products and services that make it impossible to satisfy customers.
- Bad habits that make it difficult to listen to customers' needs.
| Publisher Name | Toister Performance Solutions |
|---|---|
| Author Name | Hagendorf, Col |
| Format | Audio |
| Bisac Subject Major | BUS |
| Language | NG |
| Isbn 10 | 0578433362 |
| Isbn 13 | 9780578433363 |
| Target Age Group | min:NA, max:NA |
| Dimensions | 00.90" H x 20.05" L x 98.00" W |
| Page Count | 228 |
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