Demystifying Business Cases For Information Technology GIS and more A Nine Step Guide for Case Writers and Reviewers

Greg Duffy has over 25 years of experience at the crossroads of customer service, business operations and information technology in utilities, governments and businesses. He has worked with clients and customers of clients in North America and the Middle East. He has written many Executive Briefs in true white paper style and been published in IT and GIS oriented journals and magazines. He has spoken at conferences and business education events in Canada, United States, United Arab Emirates and Bahrain to audiences of a few to hundreds. Greg is an accomplished facilitator and workshop leader. He is a candid and sincere speaker using humour to good effect. His career experiences have spanned a broad spectrum of IT and GIS based service and product oriented themes such as call centers, marketing, business development, product development, operations, policy and senior management while leading teams of a few to a hundred. He believes strongly in lifelong learning and the pursuit of curiosity. As such, he always looks forward to a new experience and helping new friends meet new challenges. He earned his Executive MBA mid-career at the University of Toronto's Rotman School of Management.