Digitally Transforming the Mortgage Banking Industry The Mavericks Quest for Outstanding Profit and Customer Satisfaction

Digitally Transforming the Mortgage Banking Industry provides a clear explanation of the necessary cultural and technological transformations in the mortgage banking industry to create high customer satisfaction, improved employee retention, lower costs and increased profit in varying business models. James Deitch looks at the financial industry and its challenges through many different lenses. He interviews twenty-five high performing maverick CEOs who see opportunities invisible to most people. The book discusses:

• How to evaluate a lender's current operational model and assess the model's efficiency.
• How to undertake a digital transformation of the operational model to increase efficiency and profitability.
• How to evaluate each step of the lending process and evaluate the financial elements of revenue and profit within each step to maximize profitability.
• The fintech landscape in lending, and how to evaluate fintech offerings to further digitally transform a lender's business process.

Using interviews, diagrams and tables, the book presents a roadmap for digital transformation through a series of discussions and fascinating examples.