The Power of Confusion How Seven Simple Tools Can Clarify Confusion In Your Career and Work

Martin F. Stankard, Ph.D. Martin F. Stankard is an author, speaker and consultant on process improvement and performance excellence. Since 2005 Dr. Stankard has been a member of the Affiliated Faculty of the University of Pennsylvania's Organizational Dynamics Program and a Lecturer in Penn's Graduate School of Arts and Sciences. At Penn he teaches graduate courses in Process Improvement, Leadership from Mid Organization, and the Power of Confusion. Previously, he developed and delivered management and professional seminars for Boston University, The American Society for Quality and the Massachusetts Quality Award as well as numerous private clients. In over 40 years of management consulting and executive coaching he has helped over 300 clients, including many leading banking, consumer credit, insurance, manufacturing, military, retailing, research and development organizations in the U.S. and internationally. Dr. Stankard served on the Malcolm Baldrige National Quality Award Board of Examiners for 1991 to 1993, 1999 and 2000 and formerly chaired ASQ's Banking Industry Committee. He helped organize the Massachusetts Quality Award and served on its Board of Directors for over 10 years. He has also served as a member of the Board of Directors of the Business Ethics Foundation and is a member of several academic and professional societies. Until 2008, Dr. Stankard served as President of Productivity Development Group, Inc. where he developed and delivered executive seminars on Sponsoring Improvement, Baldrige Assessment, Group Facilitation Tools and Skills, Creating a Culture of Continuous Improvement and Value Added Auditing. He has led training programs for over 7,000 management attendees, including courses given throughout the United States and in Canada, The Netherlands, Sweden, and The People's Republic of China. Before entering consulting, training and publishing, Dr. Stankard was a Lecturer in Statistics and Operations Research at the Wharton Business School of the University of Pennsylvania, and on the staff of Wharton's Management Science Center. While at Penn, he earned a Ph.D. in Statistics and Operations Research, as well as an MBA in Industrial Management, and a B.S. in Mechanical Engineering. In 2011 he was a member of the 16th cohort of the Harvard School of Public Health professional education program on Healthcare Outcomes Measurement.