Strategies For Making Effective Calls Ways To ConQuer Customer Finding Potential Customers
Most customer service communication happens over the phone. It's both more immediate and more personal than email exchanges, and results typically come faster.
Many of these phone calls aren't particularly pleasant to start out with. Customers are coming to you confused and needing information or even breathing fire on the other end of the call.
The burden is placed on the customer service representative to turn a generally unpleasant experience into a decidedly pleasant one, especially if they want to keep the customer happy.
So how can you make customers happy through the phone call, no matter what they're calling for?
With this book, it is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
| Publisher Name | Independently Published |
|---|---|
| Author Name | Hagendorf, Col |
| Format | Audio |
| Bisac Subject Major | BUS |
| Language | NG |
| Isbn 13 | 9798718689082 |
| Target Age Group | min:NA, max:NA |
| Dimensions | 00.90" H x 20.05" L x 98.00" W |
| Page Count | 48 |
